A technical consultant and leader focused on understanding in depth what a business wants to achieve, and delivering incremental change to meet their goals.
Michael help ensure companies start their Salesforce projects off on the right foot with a clear Vision that ties back to Business Goals.
He started out in the Energy Industry, working as Technical Lead, before moving into Salesforce consultancy, and is therefore particularly effective in the Energy and Utilities space.
OVO Energy - Complaints and Workflow Management: Designing and leading the implementation of crucial Case Management Improvements for one of Britain's largest Energy Suppliers.
Volvo VCE - Sales, Experience Cloud with Heroku and MuleSoft for multi-national dealerships: Improving the deployment process, designing MuleSoft integrations and working with the development team to ensure a scaleable, effective solution
PayPoint - Sales pipelines, Service centre, CPQ & integrations: Planning the Go-Live for a large Sales and CPQ implementation to move one of Britain's most ubiquitous companies from paper into Salesforce. Further to Sales designed the Service Cloud solution to utilise Case management in their call centre.
