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Salesforce Field Service Lightning (FSL) is a comprehensive field service management solution that is part of the Salesforce Service Cloud platform. We can use to help your businesses manage your mobile workforce and optimise the delivery of services to your customers.
FSL enhances your scheduling and dispatch processes – it can even do it automatically with AI. This ensures the best agent is assigned every time, leading to less travel time, enhanced productivity and higher first-time fix rates. It provides customers with timely updates and tracking capabilities, improving satisfaction and loyalty through transparent customer communication.
Its high customisability and scalability cater to businesses of all sizes and industries, seamlessly integrating with other Salesforce products like Sales Cloud and Service Cloud for a unified customer data view.
With Desynit it’s easy to get impartial advice and talk through your ideas with an expert whenever you need to.
Desynit is a highly technical organisation, with some of the most experienced Salesforce experts in the country.
Desynit has been an independent Salesforce partner for over 14 years, delivering implementations, running user groups and sharing our knowledge at international conferences.
Our FSL experts can architect, design, manage and deliver your implementation from inception to go-live.
We can plan and execute the project with our tried and tested “Vision to Roadmap” and best practice Agile methodology.
Or we can slot into your organisations preferred Project Management structure.
Ensuring we start out at a high level so that everyone involved has a shared understanding of what we’re trying to achieve, before we dive into the detail.
Then the team will consider different capabilities we could deliver ensuring they tie back to the Vision & Values we agree together.
We will diagram high level architectural artefacts that show how the capabilities could be built, and together we will construct the first roadmap of when they could be delivered.
We understand that many large organisations prefer to run projects with their own project management teams and methods.
We are a great fit for these types of project as at our core we are developers that like to solve problems.
You run the project, we’ll deliver the software.
If you’re looking for a lighter touch support package, learn about how we offer great value Field Service Lightning support packages to enterprises of all sizes.
These are the main aspects of a Field Service Lighting (FSL) implementation.
Working closely with your team we will configure and demo each aspect, ensuring that everything is in place for you start using the platform and delivering value for your organisation.
Central to FSL, these represent the tasks that need to be performed. Work orders can be created from cases, maintenance plans, or manually, and they detail the job requirements, priority, and any special instructions.
These are the scheduled visits or tasks assigned to field service technicians. They include information about the time, location, and specifics of the job.
These represent the field service agents or technicians. Each resource has a profile detailing their skills, availability, and location, which helps in assigning the right person to the right job.
FSL includes a powerful scheduling engine that uses rules and AI to assign the most suitable technician to a job based on factors like skills, availability, location, and priority. The optimization feature helps in minimizing travel time and maximizing productivity.
This is a centralised interface for dispatchers to manage the field service operations. It provides real-time visibility into the status of service appointments, technician locations, and resource availability. Dispatchers can adjust schedules, reassign tasks, and handle emergencies from this console.
Field technicians use the mobile app to access their schedules, view work orders, get customer information, and update job statuses. The app also supports offline functionality, allowing technicians to continue working even without an internet connection.
FSL helps manage the inventory of parts and tools that technicians carry. It tracks the usage, replenishment, and location of inventory items, ensuring that technicians have the necessary equipment to complete their tasks.
These provide insights into field service operations, such as technician performance, job completion rates, and customer satisfaction. Businesses can use these analytics to identify areas for improvement and optimize their field service processes.
Desynit specialise in Salesforce and Field Service Lightning, having worked with the platform extensively over the past 14 years. We have evolved and advanced alongside the platform, and pride ourselves on knowing how to make the most of the latest features Salesforce offers.
Over the years we have worked across industries and verticals, helping a wide variety of people get the most out the platform.
“Desynit enables us to genuinely partner. We immediately identified the value we could deliver for each others’ businesses, and augmented our teams to help us work together as effectively as possible.”
Certified Salesforce Professionals with experience working with many businesses and projects just like yours.
Businesses that we’ve helped take that next step with the Salesforce platform.
Ready to transform your business with Desynit? Partner with us for seamless implementation and unparalleled support. Get in touch to start your journey today!
