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Salesforce Service Cloud is a customer service and support platform that empowers businesses to deliver personalised and efficient customer service.
Partner with Desynit to deliver success with Service Cloud.
Service Cloud offers a suite of solutions for case management, omnichannel support, knowledge base management, call scripts, phone integrations, workflow automations and much more.
Built on the world’s leading CRM, Salesforce, your solution will be secure, efficient and fast to implement.
With Desynit it’s easy to get impartial advice and talk through your ideas with an expert whenever you need to.
Desynit is a highly technical organisation, with some of the most experienced Salesforce experts in the country.
Desynit has been a Salesforce partner for over 14 years, delivering implementations, running user groups and sharing our knowledge at international conferences.
Our certified Service Cloud experts can architect, design, manage and deliver your implementation from inception to go-live.
We can plan and execute the project with our tried and tested “Vision to Roadmap” and best practice Agile methodology.
Or we can slot into your organisations preferred Project Management structure.
Ensuring we start out at a high level so that everyone involved has a shared understanding of what we’re trying to achieve, before we dive into the detail.
Then the team will consider different capabilities we could deliver ensuring they tie back to the Vision & Values we agree together.
We will diagram high level architectural artefacts that show how the capabilities could be built, and together we will construct the first roadmap of when they could be delivered.
We understand that many large organisations prefer to run projects with their own project management teams and methods.
We are a great fit for these types of project as at our core we are developers that like to solve problems.
You run the project, we’ll deliver the software.
If you’re looking for a lighter touch support package, learn about how we offer great value support packages to enterprises of all sizes.
We are always there to support you, with a bespoke handover plan tailored to your situation.
Vision to Roadmap, Capability Mapping, Process Improvement, Future State Architecture Discussions.
Admin configuration of Lightning Pages, List Views, Fields, Validations Rules, Plugins, Flows.
Developer led customisations of complex Triggers, Apex Code, Lightning Web Components, CSS, Javascript.
API-based (REST, SOAP), Middleware (MuleSoft), Event-driven (Platform Events), and Custom (Apex, Visualforce).
Import Wizard, Data Loader, Salesforce Connect, and custom ETL processes (Apex, third-party tools).
Hands-on workshops, online tutorials, Trailhead modules, and personalized coaching for effective adoption.
Insightful data visualisation through customisable reports and dynamic dashboards for actionable insights.
Support from our in-house Success Team, Future Project Phases or a Bespoke Desynit Team embedded in your organisation.
Being a smaller, lean company with the right expertise means that we maintain our agility and can deliver solutions at a pace.
Being independent of Salesforce than our larger partners means we provide you with unbiased advice on products and services and our technical expertise and determination ensures we always deliver.
“Desynit enables us to genuinely partner. We immediately identified the value we could deliver for each others’ businesses, and augmented our teams to help us work together as effectively as possible.”
Certified Salesforce Professionals with experience working with many businesses and projects just like yours.
Businesses that we’ve helped take that next step with the Salesforce platform.
Ready to transform your business with Desynit? Partner with us for seamless implementation and unparalleled support. Get in touch to start your journey today!
